Frequently Asked Questions

Advance purchase is recommended on weekends and holidays to secure availability and speed up your arrival. If tickets are available, you can also purchase on-site.

Day tickets provide access to open alpine lifts and trails for the date purchased. Nordic trail access may be separate depending on conditions and offerings.

Pass policies vary by product. In general, passes are non-refundable and non-transferable once used. For exceptions and protection options, contact Guest Services.

Yes. We offer alpine and nordic rental packages, plus helmets and performance upgrades while supplies last. Arrive early on peak days for the best selection.

Book online when possible for the widest selection of lesson times. Visit Ski School or call Guest Services for help choosing the right program.

Dress in layers, bring gloves and eye protection, and arrive 30–45 minutes early for check-in and rentals. If you have your own gear, bring it fully assembled and labeled.

Check Snow Report for conditions and Lift Status for real-time operations. Updates are posted throughout the day as needed.

Yes. Visit Trail Map for a downloadable map and on-mountain navigation tips.

Safety comes first. If weather affects lifts or trails, we’ll post updates on the Snow Report and Lift Status pages and adjust operations accordingly.